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Elements and Performance Criteria

1. Determine the need for reengineering
   • Identify a process requiring improvement
2. Analyse process performance
3. Compare reengineering approach with other process improvement methodologies
4. Confirm the need for reengineering
5. Determine process objectives
   • Identify stakeholders in the process
6. Research and define perceived stakeholder benefit from process
7. Translate perceived benefits into product and process specifications
8. Collect current available metrics on process performance
9. Determine metrics for monitoring future sustainability related and other process performance
10. Facilitate reengineering study
    • Organise appointment of reengineering team
11. Determine impact on suppliers and customers during and after reengineering
12. Acquire required resources and authorities to proceed
13. Develop descriptions of alternative processes which will deliver required specifications
14. Short-list most likely alternatives
15. Evaluate short-listed alternatives
16. Rank evaluated short-listed alternatives by desirability
17. Implement preferred option
    • Select preferred option
18. Write implementation plan for preferred option
19. Negotiate required resources with stakeholders
20. Negotiate timelines and measures and indicators of success with change stakeholders
21. Acquire and deploy resources required to achieve agreed responses
22. Monitor implementation and take action to achieve required responses
23. Renegotiate with stakeholders to achieve required responses
24. Recommend further improvements
    • Measure improvements obtained
25. Identify non-compliances with planned improvements
26. Determine additional improvements desirable